Shipping policy
Shipping Policy
Verdant Glow is a family-based, at-home skincare business located in Irondale, Alabama. We take great care in preparing, packaging, and shipping each order to ensure your products arrive safely and in excellent condition.
Order Processing
Orders are typically processed within 3–5 business days after payment has been successfully received.
Business days are Monday through Friday and do not include weekends or holidays.
Because our products are prepared and packaged in small batches, processing times may occasionally be extended during holidays, sales, new product launches, or periods of high order volume.
Shipping
Orders are shipped from Irondale, Alabama using available shipping carriers such as USPS or UPS.
Shipping rates are calculated based on the weight of the package, destination, and selected shipping method.
Estimated delivery times begin once the package has been accepted by the shipping carrier and do not include our order-processing period.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation containing your tracking information, when available.
Please allow up to 24–48 hours for tracking information to update after your package has been accepted by the carrier.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order.
Verdant Glow is not responsible for packages that are delayed, returned, or delivered incorrectly due to an incomplete or incorrect address provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible. We will make every effort to update the address before the order is shipped; however, changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.
Lost, Stolen, or Delayed Packages
Once an order has been accepted by the shipping carrier, Verdant Glow is not responsible for shipping delays caused by the carrier, severe weather, incorrect addresses, or other circumstances outside of our control.
If your tracking information shows that your package was delivered but you have not received it, please:
- Check around your property and with household members or neighbors.
- Allow an additional 24–48 hours, as some carriers may mark packages as delivered before final delivery.
- Contact the shipping carrier directly using your tracking number.
If you are still unable to locate your package, please contact Verdant Glow so we can assist you with the next steps.
Damaged Packages
We carefully package every order before shipment.
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
- Your order number
- A description of the damage
- Clear photographs of the damaged product
- Photographs of the shipping box or packaging
Claims submitted without photographs may be difficult to process.
Returned Packages
If a package is returned to Verdant Glow because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, the customer may be responsible for any additional shipping costs required to resend the order.
Original shipping charges are non-refundable unless the return resulted from an error made by Verdant Glow.
Local Pickup
Local pickup may be available for customers in or near Irondale, Alabama, when offered.
Customers will be notified when their order is ready for pickup. Please do not arrive for pickup until you have received confirmation that your order is ready.
Pickup instructions and location details will be provided directly to the customer.
Hot Weather & Product Care
Some Verdant Glow products, including body butters and other natural oil- or butter-based products, may soften or melt when exposed to high temperatures during shipping.
Melting does not necessarily affect the quality or effectiveness of the product. If your product arrives softened or melted, place it in a cool, dry area or refrigerator until it returns to its normal consistency.
Because weather conditions are outside of our control, Verdant Glow cannot guarantee that heat-sensitive products will maintain their original texture during transit.
Contact Us
If you have questions regarding your shipment or order, please contact Verdant Glow with your name and order number so we can assist you as quickly as possible.
Thank you for supporting Verdant Glow, a family-based skincare business committed to providing quality products with care.