Returns & Refund Policy

At Verdant Glow, we take pride in preparing and packaging our skincare products with care. Because our products are personal-care items, we maintain strict return and refund guidelines to protect the health and safety of our customers.

Returns

Due to the personal and hygienic nature of our skincare products, we are unable to accept returns or exchanges on products that have been opened, used, tested, or had their protective seal removed.

Unopened and unused products may be eligible for return consideration if you contact us within 7 days of delivery.

Returned products must be:

• Unopened and unused

• In their original packaging

• In resalable condition

• Accompanied by the original order information

Customers are responsible for return shipping costs unless the return is due to an error made by Verdant Glow.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, broken, or you receive the incorrect product, please contact Verdant Glow within 48 hours of delivery.

Please provide:

• Your name

• Order number

• A description of the problem

• Clear photographs of the product

• Photographs of the packaging and shipping box, when applicable

Once the issue has been reviewed, Verdant Glow may offer a replacement, store credit, or refund, depending on the circumstances.

Refunds

Approved refunds will be issued to the original method of payment whenever possible.

Please allow time for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are generally non-refundable, except when an order was incorrect or damaged due to an error by Verdant Glow.

Product Preference & Fragrance

Because fragrance, texture, and personal preference vary from person to person, refunds or exchanges will not normally be provided because a customer:

• Does not like a fragrance

• Changes their mind

• Prefers a different texture

• Orders the wrong product, scent, or size

We encourage customers to carefully review product descriptions and ingredients before purchasing.

Skin Sensitivities & Allergic Reactions

Verdant Glow uses carefully selected ingredients; however, every person's skin is different.

Customers are encouraged to review the full ingredient list before use and perform a small patch test before applying a new product to a larger area of the body.

Please discontinue use if irritation occurs.

Unless a product is defective, contaminated, mislabeled, or otherwise required by applicable law, allergic reactions or individual skin sensitivities do not automatically qualify for a refund.

Melted or Softened Products

Natural body butters and other oil-based products may soften or melt during warm-weather shipping.

A change in texture caused by heat does not necessarily mean the product is damaged or unusable.

If a product arrives softened, place it in a cool, dry area or refrigerator until it returns to a firmer consistency.

Refunds are not generally issued solely because a heat-sensitive product softened or melted during shipping unless the product was damaged or otherwise unusable upon arrival.

Sale & Promotional Items

Items purchased during clearance sales, special promotions, or marked Final Sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may only be cancelled before they have entered processing or been shipped.

Once an order has been processed or shipped, it may no longer be eligible for cancellation.

Contact Us

For questions regarding a return, refund, damaged item, or order concern, please contact Verdant Glow with your name and order number.

We value our customers and will make every reasonable effort to resolve legitimate order concerns fairly and promptly.

This policy does not limit any rights a customer may have under applicable law.